Returns & Refunds
Returns & Refunds
You have 30 days from the day you receive your order to request a return. We want the process to be as simple as possible — so please contact us before sending anything back. In most cases we can resolve things quickly and without unnecessary hassle.
How It Works
Email us at info@liasingapura.com with the subject "Order Return" and include:
- Order number
- Name
- Reason for the return
- Photos (in case of damage or a fault)
Once we receive your email, we'll get back to you with next steps. Please don't send anything back before we've confirmed the return with you.
Damaged or Faulty Items
If your item arrives damaged or faulty, contact us within 30 days of receiving it and attach photos. We handle these cases as a priority — with a replacement or a refund, whichever you prefer.
Refunds
Approved refunds are processed within 14 days, using the same payment method you used for your purchase.
Conditions
- Items should be returned in their original condition.
- Hygiene-sensitive products must be unused.
- Return shipping costs are covered by the customer, unless otherwise agreed.
Cancelling an Order
You can cancel your order as long as it hasn't shipped yet — just email us as soon as possible at info@liasingapura.com.